For estate and letting agents
Use AI at your agency without sending tenants' details to it
AI makes light work of arrears letters, referencing reports and buyer emails. Saiela makes sure tenants' and buyers' names, addresses and bank details never reach the AI, and keeps the records to show it.
Built for UK agencies, including tenants' and buyers' details and HMRC money-laundering checks.
- UK data regionOn every plan
- Never sees your promptsThe check happens on your computer
- UK GDPR paperwork includedDPIA, records, AI policy, breach register
- Independent UK companySimpleKPI Ltd, London, since 2007
Where personal data slips into AI
It's in the letters and emails your team bashes out every day, and most of them carry a tenant's or buyer's details.
Letters to tenants and landlords
An arrears letter or a renewal email carries the tenant's name, address and sometimes their bank details.
Referencing and ID checks
Pasting a referencing report into a free AI tool to summarise it sends someone's employment, income and credit history with it.
Notes about a tenant's needs
A note about a tenant's disability, made so their home can be adapted, is special category data.
Swap and restore
AI writes the letter. It never learns who it's for.
Saiela checks what you type into AI right there in the browser. Names and numbers are swapped out before anything is sent, then swapped back when the answer arrives, on your screen only.
What you type
Draft a rent arrears letter to Daniel Moore at 4 Mill Lane and ask him to call 07700 900456.
What the AI receives
Draft a rent arrears letter to [PERSON_1] at [ADDRESS_1] and ask him to call [PHONE_1].
What we catch on every plan
UK detection, built in
- Names
- National Insurance numbers
- Tax references (UTR)
- Sort codes and account numbers
- Street addresses and postcodes
- UK phone numbers and email addresses
- Driving licence numbers
Your own lists
Added on Team
Always catch the names and references your business uses, such as landlord names and property references, and ignore words such as your agency's own name.
Proof
When a landlord, the ICO or your insurer asks, you're ready
If anyone asks how your agency uses AI, the answer's already written down.
- A DPIA and records of processing that list your AI providers
- An AI policy, shared with your team and signed by everyone
- Staff AI lessons with examples from your own kind of work
- A log of every AI use, never the content, and one report you can send
Questions
What estate agents ask about using AI safely.
Can estate agents use ChatGPT to write property descriptions?
Yes, go for it. A listing rarely needs personal data. The risk is in letters, referencing and anything with a tenant's, landlord's or buyer's details. That's what Saiela catches.
How do we find out which AI tools our team is using?
Saiela shows you every AI tool used in the browser across your agency, including personal accounts and new tools as they appear. You choose which are approved for client work, which are allowed for work with no personal data, and which are blocked.
Is there an estate agency pack?
Saiela's UK detection covers what agencies handle most: names, street addresses, postcodes, phone numbers, bank details, National Insurance and driving licence numbers. On Team you can add your own lists, such as landlord names and property references.
Do we need a DPIA to use AI?
Usually. The Information Commission (ICO) says that in the vast majority of cases, using AI involves processing likely to result in a high risk, which calls for a DPIA. Saiela's Team plan drafts one from how your agency actually uses AI.
How much does it cost for a whole agency?
Team is £49 a month plus VAT for everyone in your agency, however many branches or people you have. One person can use Free at no cost.
Use AI at your agency, safely.
Try it free across every branch for 7 days.